Monday, 19 November 2018

Cardoso Recruitment Vacancies In Paarl/Stellenbosch, Call Centre Representative

Call Centre Representative (CR168)
Our client, an innovative financial technology company is in search of Call Centre Representatives that will be the liaison between the company and its current and potential customers. The successful candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

    Manage large amounts of inbound and outbound calls in a timely manner
    Follow communication “scripts” when handling different topics
    Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
    Seize opportunities to upsell products when they arise
    Build sustainable relationships and engage customers by taking the extra mile
    Keep records of all conversations in our call centre database in a comprehensible way
    Frequently attend educational seminars to improve knowledge and performance level
    Meet personal/team qualitative and quantitative targets

    Previous experience in a customer support role
    Track record of over-achieving quota
    Strong phone and verbal communication skills along with active listening
    Familiarity with CRM systems and practices
    Customer focus and adaptability to different personality types
    Ability to multi-task, set priorities and manage time effectively
    Matric certificate

Salary: R8 000 – R10 000, depending on experience.

 Kindly consider your application unsuccessful should you not receive feedback within 1 week.


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