14 Falcon Cres, Airport City, Cape Town, 8001, South Africa
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 17,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
You will be responsible for the professional handling of all clients both internal and external, as well as all colleagues and third party providers.
You will be responsible for ensuring we are consistently executing on the performance standards set for this role, as well as maintaining a high level of operational excellence, thus supporting the Customer Service Representatives in offering an excellent customer experience.
You will be responsible for all duties related to the above position, which inter-alia include, but are not restricted to the following:
All Expeditors Policies and Procedures must be followed and adhered to.
Major Duties and Responsibilities
Customer Retention Responsibilities – 10%
Each customer is to be kept updated, on a pro-active basis, of the key events of their shipments.
All operations to be managed in accordance with Customer SOP’s for individual clients and the Expeditors OPS standards.
Workflow should be monitored daily and kept up to date, as the CSSV is responsible for the full lifecycle of their shipments
Professional handling of all clients, internally and externally including responding to all communication before close of business each day.
Operational Responsibilities – 80%
Update CFIT with event codes as per the OPA required KPI’S.
Once advised of shipment, ensure collection of cargo is followed up on to meet customers’ requirements
Obtain vessel details from origin and communicate with customer
Obtain clearing instruction from customer in line with KPI’s
Follow up to ensure DXR is completed within the KPI
Ensure that bills are received, checked and any required endorsements are completed within 2 days prior to ETA
Monitor UCE status and ensure all additional information requested by brokerage is obtained from the customer within the KPI
Monitor CEK and RLS status and ensure brokerage submits entries within 4 days prior to ETA
Billing worksheet to be completed and PFC status updated to ensure the shipment is invoiced within 2 days prior to ETA
Monitor and manage activities of the Ocean Planning Team
All correspondence and any documentation pertaining to a shipment must be scanned into Edoc
Complete 4.5 hours of training per month to order to meet the 52 hour annual training KPI.
Ensure a comprehensive workflow review and handover is completed with the responsible individual when going on leave.
Accounting Responsibilities – 10%
All PNB / BNP / AJAX queries must be resolved immediately and the weekly report needs to be actioned and resolved within 1 week. If the query takes longer than 1 week this needs to be addressed with management to grant an extension.
To assist in the general operation of the office and to comply with any reasonable request which is made by your Supervisor or Management.
Logistics or Supply Chain Qualification preferred
5+ years Experience
Desired Skill-Sets and Characteristics
Oral and written proficiency in the English language
Preference to South African born citizens
Ability to work productively both individually and in a team environment
Sense of urgency for goal achievement
Self-motivated with ability to work in a fast-paced and constantly changing environment
Comfortable with regular data entry on a computer
What we offer
Medical Aid options
Commercial medical/accidental insurance
Unlimited job rotation, promotion
Employee Stock Purchase Plan
Training and Education Program