Tuesday, 18 December 2018

Flight Centre Head Office South Africa Careers, SA - Travel Consultant

Brand: Flight Centre
Work type: Full time
Location: Pretoria North
Categories: Retail

The Travel Sales consultant is responsible for delivering amazing travel
experiences. We call this “Delivering Happiness”. We know all there is to know
about the complexity of travel and take full ownership of our customer. We live
and breathe our company philosophies and uphold our resilient culture which
makes us the best company to work for.

    Sales Ability :
    Follow the one best way sales process
    Build and manage a client base via different enquiry channels
    Strong conversion ratio through knowing your competitors
    Achieve monthly targets

    Product Expertise:
        In depth knowledge on your Top 5 destinations in store
        In depth knowledge of your Top 3 customer personas in store
        Continuous self-development on preferred product
        Participating in supplier events, educationals and workshops

    Customer Experience:
    Follow the one best way Customer Experience process
    Strong customer engagement driven through person to person ethos
    Customer relationship management to promote the brand 
    Personally deliver Amazing Travel Experiences

    Systems and Processes:
    Become an expert on: Amadeus, Omnis, e-customer, Compass, all supplier online booking tools and e-mail
    Follow one best way blueprint to mitigate risk
    Continuous development on all platforms (self and through the business)

Minimum requirements
   Added advantage

Tertiary qualification
    SA citizen / Relevant working visa
    4 years work experience/ tertiary qualification
    Travel experience advantageous


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