Monday, 4 May 2020

Job Junction Tanzania Vacancies, Customer Service Officer

Job Details
Employer name : Job Junction Tanzania

Minimum Qualification Diploma Years of Experience 1 years

Main Job Task and Responsibilities
    Answer incoming calls and respond to customer’s emails.
    Management and resolve customer complaints regarding Wassha services.
    Sell Wassha products and place customer orders in the computer system.
    Provide product and service information to customers concerning Wassha service
    Research required information using available resources
    Research, identify, and resolve customer complaints using applicable Wassha software
    Process orders, forms, and application
    Document all call information according to standard operating procedures.

Education and Experience
    High school diploma, Bachelor degree or equivalent
    Proficient in relevant computer applications
    1 years of experience in a call center environment
    Knowledge of customer service practices and principles
    Excellent data entry and typing skills

600,000/ - 700,000/= Tsh


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