Department Description
KCBT Digital financial services play a key role of enabling customers access various banking services through digital channels without them necessarily visiting the banking halls. It also plays a key role on driving the banks digital strategy that focuses on becoming digital first and digital to the core.

Brief Description
Drive the channels business in Zanzibar by establishing new business portfolio, relationship management and retention of KCB customers on channels.

Detailed Description
    Responsible for retention of existing and recruitment of new customers (30% retention / 70% recruitment).
    Recruitment of profitable new business and establish, manage and develop long term, profitable relationships, ensuring the provision of first class customer service and maximizing business opportunities to achieve key objectives and goals.
    Channel Support Manager will take on the role and responsibilities of a Team Leader as well as carrying out normal DFS Activities and targets.
    Identification of business opportunities and introduction of leads to the business team.
    Manage daily attendance levels within the team in compliance with relevant HR policies, including management and approval of leave within the team.
    Act as an enabler to digital financial services team, branch staff especially Relationship officers under supervision by providing them with tools and information to optimize sales.
    Monitor sales performance on a daily, weekly and monthly basis and provide results to Head of digital financial services.
    Acts as an escalation point for queries that could not be resolved by the team.
    Support handling of customer feedback and follow up to closure all disputes arising from DFS products.
    Any other activity assigned by the line manager

Job Requirements
Particulars Detail Specific Field or Qualification Need Type[1]
Education Bachelors Degree Bachelor in Banking/Finance or equivalent RQ
Professional Qualifications Merchant Acquiring and card background AA
Master’s Degree Business Administration AA

Additional Details 
Total Minimum No of Years Experience Required 3

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