NBC Bank Careers, Digital Innovations and Solutions & Card Issuing

Manager: Digital Innovations and Solutions

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary
This is enriches passion, a resource become a hub withing Digital banking to ensure we arrive to our aspirations in Digital transformation, to innovate new digital products,define new digital processes. Hence caring major responsibility of ensuring all digital products undergo improvements, upgrades, and change as per market agility. This resource must have exposure to technology, must be capable to match market trends, technologies with what NBC has, Must be able to run comparative analysis between our products, processes and solutions VS market needs. He needs to advice retail and the bank on new products, solution and process which can Assist business to perfom better. Major KPIs for this resource is new products products/services roll-out, Cost cutting digital products, disruptive solutions and processes improvement.

Job Description​
Product Enhancement: Remain abreast of industry standards to identify new product opportunities. | Risk and Control: Continuously review product processes to identify areas of real and potential risk within the Product | Product Analysis: Review Product process to continuously look for enhancements within the product process | Stakeholder Management: Manage relationships with critical stakeholders such as tech, operations, channel etc to ensure optimal product delivery end to e

The role is to find, build and prove propositions which can meet customer and partner needs , strategic growth and drive best customer Experience at NBC.
Lead in creation of robust business plans with projects on digital solutions to provide management with a vision of the future P&L of the product road-map.
Provide business critical insights in digital propositions and frameworks for understanding  potential evaluation of Banking industry and our digital banking position  using market data and commercial acumen, insightful observation and forecasting  and competitive landscape analysis
Participate in building and driving  strategic and operational initiatives.
Define digital product market fit in terms of geographic and demographic market selection, market entry and go to market consideration
Identify new innovation opportunities to drive revenue, margins and profit growth.
Manage and mitigate technology related issues on solutions delivery by ensuring alternatives are identified, communicated and implemented to ensure smooth business operations,
Work with senior digital banking and other units to build and exploit strategic alliances and Business partnerships to capture business opportunities for bank to drove financial inclusion and grow the market share
Proactive review of customers feedback on products and services developed and ability to followup for improvements and availability.
Guide the incubation and pilot phase of new innovations and advise on optimum levels for transfer to Business.
Manage performance of implemented innovative ideas and present performance reports to management

Cost management while implementing or designing new digital products/services.

Agile ways of working (Meets all of the requirements), Bachelor`s Degrees and Advanced Diplomas – BMI – Business Management and Informatics, Commercial mindset – Junior (Meets all of the requirements), Creative and innovative thinking (Meets all of the requirements), Experience in a similar environment at specialist level, Openness to change (Meets some of the requirements and would need further development), Reasoning (Meets all of the requirements), Software design (Meets all of the requirements)


Manager: Card Issuing 

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary
The ideal candidate for the Card Issuing Product Manager position at NBC Bank will have knowledge of financial products and services and should have experience in analysis and logical problem solving and must possess report writing skills as well as good communications and business skills. This position is responsible for the over-all performance the Bank’s Debit, credit and Prepaid card portfolios for both consumer and commercial cardholders. Collaborate with and at times lead internal strategic partnerships:

    Community Banking & Incredible Bank to optimize welcome, on boarding and retention activities;
    Marketing to promote product awareness;
    Finance to construct income projections; 4) Deposit Operations to provide service level expectations and;
    IT to enhance feature/functionality capability. Manage external partnerships and service providers

Job Description​
    Create and execute a cohesive strategic card product plan that optimizes: debit and prepaid card issuance, activation and utilization and; credit card portfolio performance.
    Champion product development, product enhancements, product elimination, and new feature/functionality that deliver best in class solutions that lead to optimum customer service, quality, accuracy and responsiveness.
    Have command of the intricacies of each card-based payment product and serve as the in-house expert on credit and debit product-related issues.
    Create and track key performance indicators, conduct industry trends and peer group comparisons.
    Work with all levels of management in product development, as well as collaborate with internal departments on evaluation, implementation launch, and ongoing servicing.
    Monitor industry trends consumer/commercial demand and evaluate both financial Institutions and non-traditional competitor practices and pricing. Leverage industry data, market research, key learning’s, and best practices to add value and deliver relevant insights and data rich recommendations.
    Develop annual and ongoing financial forecasts, manage actual variances to plan, including identification of corrective tactics as they develop (across both short and longer-term horizons).
    Provide second level support to achieve company sales goals.
    Responsible for effective enterprise-wide dissemination of knowledge about card-based products and services offered by NBC.
    Serve as lead contact for compliance functions related to card specific regulatory requirements.
Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Experience in a similar environment, Visa Issuing – Visa