Monday, 20 July 2020

PariMatch Tanzania Jobs, Call Center Representative

Position: Call Center Representative, HINDI – Speaking – Tanzanian

Call Center Representative responsibilities include:
Managing large amounts of inbound and outbound calls in a timely manner
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions


Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities
    Manage large amounts of inbound and outbound calls in a timely manner
    Follow communication “scripts” when handling different topics
    Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
    Seize opportunities to upsell products when they arise
    Build sustainable relationships and engage customers by taking the extra mil
    Keep records of all conversations in our call center database in a comprehensible way
    Frequently attend educational seminars to improve knowledge and performance level
    Meet personal/team qualitative and quantitative targets.

Requirements
Language :
– Fluent in Hindi Language
– Fluent in English Language

Qualifications:
    Previous experience in a customer support role
    Track record of achievements
    Strong phone and verbal communication skills along with active listening
    Familiarity with CRM systems and practices
    Customer focus and adaptability to different personality types
    Ability to multi-task, set priorities and manage time effectively
    High school Diploma and above 

MODE OF APPLICATION:
Send CV to : hr@parimatch.co.tz by August 15th, 2020.

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