Friday, 11 September 2020

M-Pesa Electronic Payments Admin Job At Vodacom

 M-Pesa Electronic Payments Admin 
Joining Vodacom is more

than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

To own the Merchant payment products operations, support and ensure effective performance of Merchant products and services

    To administer merchant department daily operations
    To achieve agreed growth KPI’s for merchant portfolio in line with the M-Pesa Merchant Payments business plan.
    Responsible for driving the merchant payments recruitments and retention initiatives
    Ensure there is effective inter-departmental synergies so that customers are served well
    Work side by side with the support team and drive an effective retention strategy
    Liaising with regional heads to scope the size of the market in the regions and determine the required resources or workforce
    Liaising with merchant distribution channel in the regions for operational matters and determining the required resources
    Ensure merchants are on-boarded and training is done so merchants are clear on how support and products work
    Open new business opportunities by networking within existing customer base and targeted accounts delivering agreed net new business revenues
    Develop sound business relationships with key merchant segments, representing the company as a professional, quality organization, in order to maximize awareness and use of our service
    Work with product team and ensure solutions are customised to meet customers’ requirements
    Supervise a team of relationship managers and ensure that they each meet their individual allocated target and the target for the group is also achieved
    Have monthly performance review meeting with Aggregators to monitor and track performance and retention initiatives
    Act as an escalation point for any customer facing issues that the team can’t manage
    Work with Segment manager to design initiatives, schemes, target setting and push activities for team


    5 years’ relevant experience in M-Commerce environment, having being exposed to all disciplines.
    Relevant post graduate diploma or degree, commercial focus preferred
    Management experience will be added advantage
    Swahili & English (fluent)

    Operational Management – experience with management of large teams achieving deadlines
    Partner Management – delivery of results through partners and SLA’s
    Customer focused – passionate about delivery of results to internal and external customers
    Commercially astute – solid understanding of market, competitor, & customer
    Process and Control Oriented – solid understanding of key cross-functional processes touching M-Commerce; able to play an efficient role; able to spot optimization and risk management opportunities
    Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spread sheet skills a distinct advantage.
    Presentation and communication skills – superior, both written and oral. Experience in report writing an advantage, expert word processor, Excel and PowerPoint skills a distinct advantage

    Dynamic Prioritisation and Multi Tasking
    Business Partnering
    Requirements Analysis
    Change and Adaptability
    Data Driven Decision Making
    Complexity Management
    Expert Communication
    Drives Continuous Improvement

Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.


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