M-Pesa Electronic Payments Admin
Joining Vodacom is more
than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
To own the Merchant payment products operations, support and ensure effective performance of Merchant products and services
To administer merchant department daily operations
To achieve agreed growth KPI’s for merchant portfolio in line with the M-Pesa Merchant Payments business plan.
Responsible for driving the merchant payments recruitments and retention initiatives
Ensure there is effective inter-departmental synergies so that customers are served well
Work side by side with the support team and drive an effective retention strategy
Liaising with regional heads to scope the size of the market in the regions and determine the required resources or workforce
Liaising with merchant distribution channel in the regions for operational matters and determining the required resources
Ensure merchants are on-boarded and training is done so merchants are clear on how support and products work
Open new business opportunities by networking within existing customer base and targeted accounts delivering agreed net new business revenues
Develop sound business relationships with key merchant segments, representing the company as a professional, quality organization, in order to maximize awareness and use of our service
Work with product team and ensure solutions are customised to meet customers’ requirements
Supervise a team of relationship managers and ensure that they each meet their individual allocated target and the target for the group is also achieved
Have monthly performance review meeting with Aggregators to monitor and track performance and retention initiatives
Act as an escalation point for any customer facing issues that the team can’t manage
Work with Segment manager to design initiatives, schemes, target setting and push activities for team
QUALIFICATIONS & EXPERIENCE;
5 years’ relevant experience in M-Commerce environment, having being exposed to all disciplines.
Relevant post graduate diploma or degree, commercial focus preferred
Management experience will be added advantage
Swahili & English (fluent)
Operational Management – experience with management of large teams achieving deadlines
Partner Management – delivery of results through partners and SLA’s
Customer focused – passionate about delivery of results to internal and external customers
Commercially astute – solid understanding of market, competitor, & customer
Process and Control Oriented – solid understanding of key cross-functional processes touching M-Commerce; able to play an efficient role; able to spot optimization and risk management opportunities
Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spread sheet skills a distinct advantage.
Presentation and communication skills – superior, both written and oral. Experience in report writing an advantage, expert word processor, Excel and PowerPoint skills a distinct advantage
Dynamic Prioritisation and Multi Tasking
Change and Adaptability
Data Driven Decision Making
Drives Continuous Improvement
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.