Airtel Money Manager : Agent Products & Distribution Optimization
Talent Acquisition Lead at Airtel Tanzania
Responsible to drive Channel/ agent productivity through enabling alternative servicing channels ( TRUST Branches, Bank to Agents, ATM , Launch products that drive Agent liquity/Channel Float increase ,Improve User experience and drive commission optimizing for profitable AM business
Drive AM Channels/ agents productivity through enabling alternative servicing channels
Drive Agent Servicing from Trust Branches
Drive Bank 2 Agent Wallet
Drive Agent Wallet 2 Bank (Liquidation)
Build ATM Cash-out for Agents
Support AMB customer footfall
Trade Marketing for Agent Branding
Build Agent Communication channels for agent education on new products
Agent LIQUIDITY products – Float advance
Agent experience (Commissions)
Agents experience (USSD channel)
Agents Experience (Products & Services)
Analysis - dormant agent base
Address Agent-Agent mis-use
Monitor AM Distribution KPIs
Analysis, reporting, and optimization of AM Distribution within the organization
Performance analysis and reporting. Working with MIS teams to track and analyze impact of all Agents Incentives, market trends and revenue generating initiatives and take relevant action.
Ensure delivery of all financial targets including revenue & margin. Represent Airtel’s position and vision in Tanzania Corporate and Emerging market communities.
Lead and drive engagement with the multi-level, cross-functional stakeholders – Airtel Group, Airtel Tanzania, Airtel Business to strengthen commercial and financial analysis in roadmap decision and implementing consumer & enterprise products & enablers.
Develop the respective business cases required for approval and the delivery of new products and services for the consumer/ enterprise segment.
Support the team’s market research and competitive positioning analysis together with sales, marketing and product development teams.
Review and enhance the defined Channel/Agents Commission for new & existing Merchant products
Maintaining competitive market positioning through market research
Market intelligence. Keep track of all Agent Channel trends, innovations, events and market dynamics in the M-commerce landscape to ensure the Airtel Money brand remains on edge.
Proactively research and investigate functionality suitable for the local market, understand prospective Agents’ needs and discuss with key stakeholders to obtain buy-in and develop a strategic product proposal using all relevant information.
Provide market feedback to Airtel leadership regarding competitive offerings, prospect needs and generate product development ideas for agents
Work closely with marketing to identify appropriate go to market messaging for specific for all AM Distribution Channels.
Bachelor degree in Marketing,Finance,Business, Commerce or any other related field
Masters Degree in Business Administration is an added advantage
5 years business experience in a sales role in Financial services/Telecomm with exposure to all commercial discplines.
Telecoms/Mobile money product sales experience is preferred
Excellent Negotiation skills
strong communication skills
Good business acumen and enterprenuerial
Good understanding of the Tanzanian Market
People Management Skills
Other Behavioral requirements
Ability to innovate and deliver value to business at multiple levels
Ability to manage an outsourcing partners to deliver business solution
Ability to motivate and lead
Building and nurturing partnerships
Delighting the customer
Facilitating change and innovation
Excellent communication skills