Airtel Money Manager : Agent Products & Distribution Optimization

Talent Acquisition Lead at Airtel Tanzania
Responsible to drive Channel/ agent productivity through enabling alternative servicing channels ( TRUST Branches, Bank to Agents, ATM , Launch products that drive Agent liquity/Channel Float increase ,Improve User experience and drive commission optimizing for profitable AM business

    Drive AM Channels/ agents productivity through enabling alternative servicing channels
    Drive Agent Servicing from Trust Branches
    Drive Bank 2 Agent Wallet
    Drive Agent Wallet 2 Bank (Liquidation)
    Build ATM Cash-out for Agents
    Support AMB customer footfall
    Trade Marketing for Agent Branding
    Build Agent Communication channels for agent education on new products
    Agent LIQUIDITY products – Float advance
    Agent experience (Commissions)
    Agents experience (USSD channel)
    Agents Experience (Products & Services)
    Analysis - dormant agent base
    Address Agent-Agent mis-use
     Monitor AM Distribution KPIs

Analysis, reporting, and optimization of AM Distribution within the organization
    Performance analysis and reporting. Working with MIS teams to track and analyze impact of all Agents Incentives, market trends and revenue generating initiatives and take relevant action.
    Ensure delivery of all financial targets including revenue & margin. Represent Airtel’s position and vision in Tanzania Corporate and Emerging market communities.
    Lead and drive engagement with the multi-level, cross-functional stakeholders – Airtel Group, Airtel Tanzania, Airtel Business to strengthen commercial and financial analysis in roadmap decision and implementing consumer & enterprise products & enablers.
    Develop the respective business cases required for approval and the delivery of new products and services for the consumer/ enterprise segment.
    Support the team’s market research and competitive positioning analysis together with sales, marketing and product development teams.
    Review and enhance the defined Channel/Agents Commission for new & existing Merchant products

Maintaining competitive market positioning through market research
    Market intelligence. Keep track of all Agent Channel trends, innovations, events and market dynamics in the M-commerce landscape to ensure the Airtel Money brand remains on edge.
     Proactively research and investigate functionality suitable for the local market, understand prospective Agents’ needs and discuss with key stakeholders to obtain buy-in and develop a strategic product proposal using all relevant information.
    Provide market feedback to Airtel leadership regarding competitive offerings, prospect needs and generate product development ideas for agents
    Work closely with marketing to identify appropriate go to market messaging for specific for all AM Distribution Channels.

    Bachelor degree in Marketing,Finance,Business, Commerce or any other related field
    Masters Degree in Business Administration is an added advantage
    5 years business experience in a sales role in Financial services/Telecomm with exposure to all commercial discplines.
    Telecoms/Mobile money product sales experience is preferred
    Excellent Negotiation skills
    strong communication skills
    Good business acumen and enterprenuerial
    Good understanding of the Tanzanian Market
     Commercially astute
    Planning Skill
     People Management Skills

Other Behavioral requirements
    Ability to innovate and deliver value to business at multiple levels
    Ability to manage an outsourcing partners to deliver business solution
    Ability to motivate and lead
    Building and nurturing partnerships
    Delighting the customer
    Facilitating change and innovation
    Excellent communication skills