Monday, 19 October 2020

Enterprise Support Executive Job At Vodacom Tanzania


 Enterprise Support Executive

Vodacom

Dar es Salaam, Dar es Salaam, Tanzania

Role Purpose
To ensure all daily after sales post-paid services are met.

To ensure all services are done within agreed SLA. Enterprise Support Executive

Key Accountabilities
    Attending all issues escalated to EBU support help desk within the agreed SLA
    Work in conjunction with other stakeholders across departments to solve customer issues and improve customer experience.
    Be proactive in Reporting and making follow up on any Customer impacting issue / EBU support systems fault that has been reported to ITB and provide feedback regarding resolution on time.
    To ensure that VIP customers are given priority in responding/resolving their queries within the agreed SLA.
    To support Mpesa Billers desk when required

Core Competencies, Knowledge And Experience
    Strong analytical skills
    2+ years’ experience industry or functional experience.
    Excellent communication skills
    Strong stakeholder engagement
    Strong customer service and customer satisfaction ethos. Delivering results.
    Interpersonal skills
    Excellent communication skills
    Telecommunications experience would be advantageous.
    Technical/professional Qualifications
    Diploma in Business Administration, Economics, Marketing or its equivalent.

Skills
    Ownership
    Building Rapport
    Resilience
    Expert Advice

Expert Communication

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