HINDI SPEAKING CALL CENTRE REPRESENTATIVES - 20 POSITIONS
HR World limited on behalf of our client, we are looking for twenty Hindi speaking call centre representatives.
RESPONSIBILITIES:
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call centre database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Qualifications:
Education - diploma / certificate / bachelor degree
Fluent in hindi language - both spoken and written
One to two years experience in similar role
Fresh graduates are also encouraged to apply
Interested candidates may send their CV to recruitment@hrworld.co.tz before 12th October 2020