Monday, 5 October 2020

HR World Tanzania Jobs, 20 Call Centre Representatives Vacancies


 HINDI SPEAKING CALL CENTRE REPRESENTATIVES - 20 POSITIONS

HR World limited on behalf of our client, we are looking for twenty Hindi speaking call centre representatives.

RESPONSIBILITIES:
    Manage large amounts of inbound and outbound calls in a timely manner
    Follow communication “scripts” when handling different topics
    Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
    Seize opportunities to upsell products when they arise
    Build sustainable relationships and engage customers by taking the extra mile
    Keep records of all conversations in our call centre database in a comprehensible way
    Frequently attend educational seminars to improve knowledge and performance level
    Meet personal/team qualitative and quantitative targets

Qualifications:
    Education - diploma / certificate / bachelor degree
    Fluent in hindi language - both spoken and written
    One to two years experience in similar role
    Fresh graduates are also encouraged to apply

Interested candidates may send their CV to recruitment@hrworld.co.tz before 12th October 2020

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