Friday, 20 November 2020

Nafasi Za Kazi Hotelini (Mvuli Arusha), Receptionist Vacancy


 Other Arusha District Arusha

General Purpose
Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

Main Job Duties and Responsibilities
    welcome and greet guests
    answer and direct incoming calls
    inform guests of hotel rates and services
    make and confirm reservations for guests
    ensure proper room allocation
    register and check guests in
    confirm relevant guest information
    verify guest's payment method
    issue room keys and direct guests to their rooms
    maintain clear and accurate records of guest room bookings
    compute all guest billings, accurately post charges to guest rooms and house accounts
    receive and transmit messages for guests
    retrieve mail, packages and documents such as faxes for guests
    listen and respond to guest queries and requests both in-person and by phone
    provide accurate information about local attractions and services
    liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
    complete and maintain any incident reports, daily activity reports or other reports requested by management
    close guest accounts and check guests out
    review accounts and charges with guests during the check-out process
    process accurate payment of guest accounts
    inform housekeeping when rooms have been vacated and are ready for cleaning
    monitor visitors to the hotel
    enforce rules and policies of the hotel
    maintain a neat and orderly front desk and reception area


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