Manager; Payment Systems
Effectively lead Payment Systems team responsible for implementation of new and enhancements and second level support (day by day) of all Payment Systems (SWIFT, Treasury, AML & Fraud Control, Cheque Truncation, Trade Finance, Shares Registry, Custody).
Manage and lead Payments applications team to implements/upgrades application and provides second line support for production, Disaster Recovery site and Tests environments.
Drive continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies.
Provide technical leadership, operational analysis, design, and consultation to internal business units in areas of business process improvement, systems implementation or improvement, data architecture/management, and reporting.
Manage service delivery functions, as well as SLA, incident, request, problem and configuration management processes in line with ISO 20000 ICT Service Management System requirements.
Maintain relationships with application vendors, participating in procurement, regular performance reviews and reporting on trends.
Manage Measurements and report on the resulting efficiency/effectiveness of application performance and team processes
Mange payments systems software lifecycle.
Manage proactively payments applications by monitoring of logs and proactively perform maintenance of the system.
Oversee team processes, monitor metrics, and make continuous improvements to elevate the team’s efficiency.
Publish and manage availability, capacity and continuity plans for all CRDB Bank payments systems applications.
Develop and maintain standards for application sizing, performance modelling and license management.
Prepare monthly progress update reports of the Payment Systems Section.
Prepare and control annual budget (CAPEX & OPEX) of the Payment Systems Section.
Setup and implement cost saving initiatives for the Payment Systems Section, involving Systems, People and Process.
Develop & update policies, procedures and processes to improve efficiency & productivity of the Payment Systems Section.
Experience, Knowledge and Skills Requirements
Bachelor Degree in Computer Systems Technology or related academic field.
Possession ICT Service Management ITILv1 certifications.
Minimum of 5 years of general ICT Systems support, 3 in Managerial experience with exposure in banking environment.
Experience in Core banking systems support, Projects and User acceptance test.
Demonstrated leadership and personnel management skills.
Strong interpersonal, written and oral communication skills.
SLA and vendor Management skills.
Technical knowledge of Payment Systems Solutions.