Wednesday, 2 December 2020

Tour Operator Job Vacancies At First Class Africa Safari


 Safari – Tour Operator General Manager
First Class Africa (FCA) is the premier provider of African experience. At First Class Africa, we are a vibrant team who imagine and do things differently. We have re-imagined the African tourism and hospitality delivery model and are now seeking a highly regarded hands on General Manager to help execute the vision. First Class Africa is looking for an energetic, creative, entrepreneurial, trustworthy, passionate, highly committed, and experienced local Tanzanian General Manager. First Class Africa is headquartered in Dar Es Salaam, Tanzania with a sales team based in the United States of America (USA).

Job Title: Safari – Tour Operator General Manager

Start Date: As soon as possible

Salary: Very competitive monthly salary plus performance incentives

Additional Perks: An opportunity to learn best international business practices, international travels, opportunity for career growth and other fringe benefits over time

Location: Dar Es Salaam or Arusha

Duties and Responsibilities:
    Working closely with company directors, you will be charged with executing company’s vision and overseeing the entire safari operations for the company in Tanzania. You will report directly to the company directors. Your responsibilities will include but not limited to:
    Hiring, managing, and training office staff, operations staff, tour guides & drivers
    Developing an executable safari operations plan
    Creating company’s training manual and standard operating procedures and policies
    Effectively manage the day to day operations of the company, consistent with company standards while achieving optimal financial results
    Financial management & budget control
    Knowledge of rates negotiation with lodges. Building close relationships with lodging owners and other tour vendors to ensure effective business relations
    Maintain company vehicles and equipment
    Create & manage detailed safari itineraries for discerning international clients from start to finish
    Ensuring the safety of clients and offering them unflinchingly exceptional first-class white glove services
    Advising company directors on process improvements and have an innate passion for learning
    Making sure the company is always in compliance with all Tanzanian government regulatory requirements
    Representing the company in domestic/international meetings and community events

Minimum Requirements
    At least 5 years’ experience in a similar role at an elite tour operator
    Passionate and proven track record of running safari company operations
    Proof of relationships with lodging owners, tour vendors and guides across Tanzania
    Demonstrated history of selling mountain hiking, safaris/other wildlife experiences
    A thorough type A personality (detailed, disciplined, exacting) would be best suited to the job
    A history of experience within the implementation, maintenance and monitoring of safari vehicles and other equipment
    Verifiable leadership and management experience
    Exceptional people and project management aptitudes
    Strong communication and presentation skills
    Extensive knowledge of all major tourist destinations across Tanzania
    Valid Tanzanian’s driver’s license
    Excellent written and verbal communication skills in both Swahili and English
    Competency to make critical decisions and work in a fast paced, high pressured environment
    High level of attention to detail and robust analytical and problem-solving skills
    Outstanding inter-personal skills and proof of delivering superb customer care
    Ability to work effectively, independently and adhere to strict deadlines without close supervision/direction
    Working knowledge of computer with particular focus on hospitality systems as well as Microsoft Office Suite
    Formal courses or training in nature/wildlife management/hospitality or similar training highly advantageous

How To Apply
Please email your CV and cover letter in confidence to info@firstclass-africa.com with subject line: Safari – Tour Operator General Manager. Only shortlisted candidates will be contacted

Job Type: Full-time
Closing date for Applications: 18 December 2020

Education:
A college degree or relevant training certificate in hospitality and tourism is preferred. However, a university degree will be considered for someone who meets the above strict requirements.

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