CALL CENTRE OPERATORS (10)
EMPLOYER:Job Junction Tanzania
LOCATION:Dar Es Salaam
Serves customers by determining requirements answering inquiries resolving problems fulfilling requests maintaining database.
Call Center Operator Job Duties:
Determines requirements by working with customers.
Answers inquiries by clarifying desired information researching, locating, and providing information
Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems
Fulfills requests by clarifying desired information completing transactions forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments.
Minimum Diploma certificat
Must be fluent in Swahili and English
Customer Focus, Customer Service,
Data Entry Skills,
Listening, Phone Skills, Verbal Communication,
Building Relationships, People Skills,