Monday, 4 January 2021

Service Delivery Manager Job At Ericsson Company Dar es salaam

 Service Delivery Manager

Posted date: Dec 30, 2020

Location: Dar es Salaam, 02, TZ

Company: Ericsson

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Our Exciting Opportunity

We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the Technical and financial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer satisfaction. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.

You will
    Work closely with and secure customer contract fulfillment
    Collaborate and maintain relationships
    Distribute information to internal partners and call out delivery Issues
    You will stay up to date with financial data
    Identify new business opportunities
    24/7 support in emergency situations

To be successful in the role you are
    Min. Graduate Degree in Engineering (Telecommunication or IT preferred) or Equivalent
    Min 10 years of working experience and at least 5 years of Service Delivery Management experience.
    E2E knowledge of Telecom Network including Radio, Core, and Revenue Management Nodes
    Financial analysis skills
    Negotiation and argumentation
    You possess PROPS-C process and hardware services knowledge
    Change and improvement management skills
    You will promote knowledge sharing and mentoring
    Trade compliance knowledge
    Responsible for delivering results & meeting customer expectations
    You will drive Entrepreneurial & Commercial Thinking
    Leading & Supervising
    Deciding & initiating action
    You are capable of coping with pressures & setbacks
    Promote networking

You should also have
    Very good leadership and management skills
    Excellent social skills and strong customer orientation
    Self-motivated and teammate.
    Ability to adapt to change
    Ability to work under pressure

What happens next once you apply?
Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all loc governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Tanzania, United Republic of (TZ) || || Dar es Salaam || Consulting&SysInt; IT; ServEng; SharedServ

Req ID: 485362


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