Thursday, 21 January 2021

Tangazo La Kazi KCB Bank Tanzania In ar es salaam, Apply Online


Position: Transaction Monitoring and Dispute Management Executive

Key Responsibilities
    Monitoring of card fraud both on acquiring and issuing, through various application tools (VRM, MIGS, MPGS, GATEKEEPER, FIMI, and TWFA) and any other system available.
    Resolving ECRM/ITSM Card related queries
    Resolving of all card related queries emanating from e-mail, direct line requests, social media, and liaison with customer service/contact center on resolution.
    Daily monitor online transactions and resolve all issues related to 3D authorization.
    Work closely with sales team on obtaining supporting documents for disputed card transactions and ensure they are submitted to the relevant stakeholders.
    Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
    Oblige to any other job as assigned from time by the line manager

Daily Responsibilities
    Transaction monitoring on VRM, MIGS, GATEKEEPER, FIMI and TWFA
    Resolution of ECRM and IT-SM on matters in Transaction Monitoring Unit
    Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
    Work as a link between support team and sales team on timely submission of supporting documents on acquiring to resolve arising disputes.
    Undertake timely resolution of card related disputes as they arise from customers
    Continuously monitor card transaction activity, by constantly checking the daily reports and provide solution for any matters arising.

Requirements:

    Bachelor’s degree in Banking /Finance or equivalent
    Professional qualification in IT Related certification is an added advantage
    Master’s degree in Management is an added advantage
    Minimum 2 years of experience in Banking is required

How to Apply:
Please visit our Recruitment Portal below and submit your application.

APPLICATIONS LINK