Senior Relationship Manager
Dar es Salaam, Dar es Salaam, Tanzania
The Senior Relationship Manager will be reporting to the Head Corporate Bank - Tanzania
To Develop and implement strategies for growth and retention of Top tier Local corporates and Public Sector clients in line with the overall Bank’s strategy, customer value proposition, agreed targets, policies and procedures as well as regulatory and risk frameworks.
The Job Responsibilities
Grow the business by identifying new sales and business development opportunities through implementation of the sales strategy, aggressive marketing and managing the sales pipeline for the assigned portfolio.
Maintain good relationships with clients so that the business can maximize the value of those relationships as well as retain the customers.
Initiate and build Cross functional relationships within the corporate bank and other Units including operations, markets, transaction services and compliance among others in order to serve customers better.
Identify and mitigate current and anticipated risks in the business through application of Citibank Credit policies and processes
Ensure consistent customer satisfaction by coordinating with other departments in meeting product and service delivery expectations
Responsible for credit analysis, presentations and seeking credit approvals for the assigned portfolio.
Enhancing customer loyalty to ensure retention of clients
Maintain a sound control & ethical environment (AML / KYC / fraud)in line with regulatory frameworks as well as the Bank’s leadership standards
The successful candidate should possess the following competencies:
Strong Marketing and negotiation skills
Ability to develop customised solutions
Excellent presentation skills
Self-starter, with proven ability to deliver on stretch goals
Proven ability for project management
Ability to multi-task
Strong oral and written communications Skills
High levels of integrity and ethical standards
Initiative and Ability to work independently
Excellent interpersonal skills
Hands-on individual with attention to detail
Computer literacy and good writing skills
Flexibility: Ability to adjust to different situations and be willing to accept new challenges & ideas
Team Player: Ability to integrate easily with peers, staff and senior managers
Energetic – willingness and enthusiasm
Process oriented – good planning & organization skills
Qualifications And Experience
Minimum University Degree
Credit Experience – both credit presentation and credit analysis
Client Interfacing Working experience and a good understanding of banking operations and banking products.
Job Family Group:
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