Tuesday, 2 March 2021

Nafasi Za Kazi Customer Care 2021 By Job Junction Recruitment

CALL CENTRE OPERATORS(15)

EMPLOYER:Job Junction Tanzania

LOCATION:Dar Es Salaam

PURPOSE:
Serves customers by determining requirements answering inquiries resolving problems fulfilling requests maintaining database.

Call Center Operator Job Duties:
    Determines requirements by working with customers.
    Answers inquiries by clarifying desired information researching, locating, and providing information.
    Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems.
    Fulfills requests by clarifying desired information completing transactions forwarding requests.
    Sells additional services by recognizing opportunities to up-sell accounts explaining new features.
    Maintains call center database by entering information.
    Keeps equipment operational by following established procedures reporting malfunctions.
    Updates job knowledge by participating in educational opportunities.
    Enhances organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments.

Skills/Qualifications:
    Minimum  Diploma certificate
    Must be fluent in Swahili and English
    Customer Focus, Customer Service,
    Data Entry Skills,
    Listening, Phone Skills, Verbal Communication,
    Building Relationships, People Skills,
    Interpersonal Savvy,
    Problem Solving,
    Multi-tasking

CONTACTS:
Mobile: 0623872871
0656116023

Email: jobjunctiontz@gmail.com

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