Assistant Director Of Finance
This is a remote live in location and ideal applicant must be comfortable with remote living. This is a single assignment opportunity however there is a chance for R&R Leave every 11 weeks.
Must have worked abroad in a remote location before and have 3-5 years management experience in the luxury hotel industry. We will not be able to consider those without hospitality experience.
For Work Permit application the candidate must sit NBAA exams here in Tanzania so must already have proof that he/she is a registered member of an accountancy professional institute/ Board recognized by International Federations of Accountants (IFAC).
A Letter of good standing from the Institute of Chartered Accounts and Practical Experience Log Book (At least 3 years post qualifying experience).
Unfortunately due to Tanzanian Work Permit restrictions we can not consider applicants from the following countries ;
Afghanistan, Azerbaijan, Bangladesh, Chad, Djibouti, Ethiopia, Eritrea, Equatorial Guinea, Nigeria, Pakistan, Kazakhstan Republic, Kyigten Republic, Lebanon, Mali, Mauritania, Niger, Palestine, Senegal, Iraq, Iran, Somalia, Sri Lanka, Somali land, Sierra Leone, Tajikistan, Turkmenistan, Uzbekistan, Syria, Yemen and Stateless persons or persons with refugee status.
To assist the Director of Finance in the administration of all financial aspects of the Lodge and Saba Saba remote office operations.
To ensure that all local and corporate policies and procedures are observed, and to supervise the day-to-day operation of the Accounting office.
Continuously deliver the highest level of product with respect to financial reporting and analysis, internal control compliance and business management. Ensure this is done with both integrity and accuracy.
Ensure that bank accounts are opened in consultation with owners with a bank of strong financial standing and if local rating services are available, they should be utilized for verification of financial strength.
Ensure all cheques are signed only by authorized parties and that positive pay and positive payee is in place on all bank accounts (where available) and that source documents are approved by one member of Group B.
Ensure the preparation of a comprehensive monthly report of the entire financial results of the hotel in established corporate formats and in accordance with generally accepted accounting principles. E
ffectively advocate Finance Department programs and policies to Planning Committee, Department Heads and employee groups. Monitor the status of Accounts Receivable aging and billing collections to achieve company standards.
Maintain files on all contracts, leases and agreements and ensure compliance with their requirements; ensure proper authorization has been obtained for all hotel specific contracts (including Engineering), leases and other agreements and competitive bids are on file where applicable and reviewed prior to execution of contract.
As applicable, ensure compliance with all loan covenants and the balance of long-term debt is accurate and agrees to all supporting documentation and verified when payments are made.
As appropriate, based on the hotel's accounting on behalf of owners, interest accruals on long-term debt may be recorded on the hotel's books; the Director of Finance should ensure accuracy of the unpaid balance and applicable interest rate, and accrue the expense to the Interest
Expense line item and record the corresponding liability in the Accrued Interest liability account.
Ensure that monthly reconciliations for all balance sheet accounts are prepared and signed off on in accordance with policy.
Review and sign off on all bank reconciliations monthly, paying special attention to reconciling items.
Continuously strive for improvement of processes and efficiency.
F&B Outlet Assistant Manager Vacancy
This role is responsible to plan, organize, control and direct the work of employees in the lodge’s dining outlets while ensuring guest satisfaction.
THIS IS FOR TANZANIANS ONLY and we can not accept applications from non Tanzanians due to Work Permit challenges.
Select, evaluate, lead, motivate, coach, and discipline all servers, bar and captains in the Lodge’s dining outlets to ensure that established cultural and core standards are met.
The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner.
The ability to work closely with the Assistant Director of Food & Beverage, and other food and beverage managers, Executive Chef and Sous Chefs to design an effective menu and wine list while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments.
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control.
Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee handbook. Work harmoniously and professionally with co-workers and supervisors. Prepare monthly training calendars and ensure training is conducted.
Ensure daily food tasting occur to advance employee knowledge of our food offerings. Ensure that working tools are maintained at per levels by controlling breakage and spoilage.
Ensure that dining outlets and back areas are maintained hygienically and in order.
This includes all Still Rooms / Storage Shelves / Electrical Equipment and Storage areas.
Actively participate in the lodge’s environmental activities. Attend the departmental/BOO/safety/green committee meetings and any other meetings as may be required of him/her.
Attend daily afternoon Arrivals Meeting to ensure following day arrivals are reviewed and prepared for prior to their arrival.
Ensure that employee vacations are well coordinated. Ensure that assigned projects are completed in the given time spun. Utilize and update Delphi accordingly.
Ensure grooming is observed as per policy. Continuously enhance the look and feel of the outlets. Ensure that keys are returned to security office at the end of shift.
People and Culture (HR) Officer Vacancy
Provide support and clerical expertise to Assistant Employee Relations Manager and People and Culture Department and respond to inquiries in an efficient, courteous and professional manner to achieve maximum employee, applicant or vendor satisfaction while complying with all Four Seasons’ policies.
THIS POSITION IS FOR TANZANIANS ONLY We can not consider non Tanzanian applicants due to restrictions on work permits
Conducts self in a professional manner at all times and dresses in issued uniform and ensures a neat, clean, and tidy appearance at all times. Reports to shift on time.
Is aware of schedule at all times and if unable to attend work, notifies the Manager in adequate time Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee handbook.
Act as an objective 3rd party in employee counseling, problem solving conflict situations and communicate to People and Culture Manager any circumstances that may raise legal issues for the Lodge Responding to internal and external P&C related inquiries or requests and provide assistance Adheres to the established standard of conduct and house rules, fire regulations, and department procedures and policies.
Maintaining records of personnel-related data in both paper and the database and ensure all employment requirements are met including employment files and other records personally and through delegation in a detailed manner on paper and in the P&C computer system. .
Maintain confidentiality of information in the department including conversations, personal information and medical files. Updating Workday & Aruti with all Employees Information & able to create P&C reports from both systems Assist Human Resource Manager with recruitment process including responding to applications and resumes, checking references and processing new hire paperwork. Applicants should be responded to within 48 hours of their application being received. Work harmoniously and professionally with co-workers and supervisors.
Covering the Assistant Employee Relations Manager while he/she is on leave.
Regularly coaches and develops Designated Trainers (DT) in their role and responsibilities Develops solid relationships with all new hires to act as a supporting role during their probationary period.
Facilitate the Embark for the new employees. Assist in handling & Organizing community outreach activities in coordination with the Lodge Green Committee with guideline from Assistant Employee Relations Manager/P&CM Assist P&CM with Payroll preparations.
Assist with Clinic in the absence of P&C/Clinic Assistant Carry out any assigned other duties/responsibilities as required by People and Culture Manager
Respond to and attend any related hearings for all employee claims against the Lodge including Workers’ Compensation, Unemployment, Department of Labor and Wage & Hour concerns Run monthly, quarterly and annual reports from P&C computer system. Check P&C internal mailbox and post outgoing P&C mail.
Provides Crunch team assistance to departments tP&Coughout the hotel. May be required to travel to, temporarily assist with Arusha logistics office.
Complete other duties as assigned by management.
Assist in preparing the Monthly Employee Relations Calendar - organizing Social and Sports activities. Assist in preparing for the events – i.e. ordering the necessary supplies, preparing posters advising staff about the event, then after the event, posts up pictures on notice board . Assist in managing, coordinating & organizing all employees’ recognition programs e.g. “EOM, MOQ, Birthdays, Honesty, and Anniversaries”.
Assist in managing, coordinating & organizing all employees communications activities e.g. “ Direct Line meeting for Line & Managers, Updating Employees Notice Boards, and Jambo Serengeti (Facebook) Assist in all Employee Amenities for “New Babies, Sympathy, and Promotion”.
Assist in following up on the Employees on Sick, Maternity, injury or compassionate Leave to ensure communicating to PC the updates of their status.
Assist in managing & coordinating Lodge Employees Ground Transportation, Transportation Allowance for Line & Supervisor Employees & Coordinate with Finance for NCAA Park fee payment provided to Lodge Employees.
Assistant Housekeeping Manager Vacancy
THIS POSITION IS FOR TANZANIANS ONLY
The Assistant Housekeeping and Laundry Manager is a key individual in achieving the goals and quality standards of the Housekeeping and Laundry Department. The Assistant Housekeeping and Laundry Manager must impact all elements of the Department, from standards of cleanliness to employee morale, to budgetary goals, to interdepartmental relations. As such, the Assistant Housekeeping and Laundry Manager has responsibility for:
Overseeing operation of the Housekeeping Department on a day-to-day basis and assists with the operation of the laundry department. In the absence of the Director of Housekeeping, fulfilling the operational needs of the Housekeeping and Laundry and staff needs or requests, as possible. Work with the Director of Housekeeping to be proficient in the administrative operation of the applicable departments.
Conduct self in a professional manner at all times. Adhere to the established standard of conduct and house rules, fire regulations and department procedures and policies.
Dress in issued uniform and ensure a neat, clean and tidy appearance at all times.
Report to work on time, aware of schedule at all times and if unable to attend work, notifies the Director of Housekeeping in adequate time as stated in Employee Handbook.
To assist the Director of Housekeeping in the management of the daily operations.
To be responsible for the operation and administration of the department, in the absence of the Director of Housekeeping.
To ensure that the Housekeeping and Laundry Department provides the highest standards of excellence in product, physical atmosphere and service.
To maintain superior standards of cleanliness in all guest contact areas and staff areas. Assist in maintaining a safe environment at all times.
Able to maintain and support company standards. Assist in the recruitment, hiring, training, evaluating, disciplining and motivating of employees.
Be responsible for the timely completion and posting of all schedules, including staff roster and general / deep cleaning schedules. Monitor staffing to ensure maximum service, quality, efficiency and productivity.
Monitor daily assignments to ensure that proper quotas are maintained. Monitor the requisition of guest supplies, Laundry Supplies, office and cleaning supplies. Inspect all public and back of the house areas cleaned on a regular basis to ensure maintenance of standards.
Responsible for Day to Day operations of Laundry, including processing of all Guest linen, Room Linen, E Housing Linen and Uniforms Participate in the monitoring of cost management as it pertains to inventories, use of supplies, labor and energy.
Become familiar with Housekeeping and Laundry Department and be able to monitor standards pertaining to guest service, operational efficiency, safety, production, quality and personnel in the absence of the Director of Housekeeping and Housekeeping and Laundry Manager .
Ensure proper professional working relationship with all departments and divisions within the lodge. Ensure that all vacant villas are in good housekeeping condition.
Review on a monthly basis all work orders, submitting in writing a list of all outstanding work orders.
Develop and maintain the “Perfect Room Program” for the guest rooms/ villas and public areas.
Work closely with Director of Engineer and his team to ensure the rectification works and all defects in every location are carried out promptly and according to standards.
Participate in conducting and planning monthly departmental meetings and ensure housekeeping and laundry concerns are attended for all arrivals in the daily arrival meetings with Front Office.
Conduct Housekeeping and Laundry Core Standard tests on Supervisors and Attendants on regular basis. Monitor and ensure all staff performance, and all works are carried out according to established procedures and Four Seasons Core Standards.
Conduct staff counseling sessions whenever necessary for areas of improvement and concern. Implement training for all new hires and re-training for staff whenever necessary.
Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response.
Ensure all team members are aware of MSDS procedures and accident response.
Ensure the targets are met for Housekeeping and Laundry Core Standards Tests Database.
Assist the Director of Housekeeping in establishing and updating of the Standards Training Manuals. Assist the Director of Housekeeping in setting of the annual operating budgets.
Ensure adequate stocks of all operational supplies at all times and keeping cost within budgets.
Ensure all Laundry Chemicals are ordered on time , Conduct quarterly inventories of Linen and submit the report to Director of Housekeeping.
Conduct quarterly inventories of Linen and submit the report to Director of Housekeeping.
Able to be hands on with operations whenever necessary.
Able to highlight training needs of all staff and assist the Director of Housekeeping in developing the training plans accordingly to maximize their potentials and increase productivity and efficiency level in the department.
Well informed of basic lodge information in order to assist any guest when enquired.
Inform the Director of Housekeeping of any unusual events and communicate any special instructions during handover. Maintain good communication with other departments.
Manage any valuables/items found in guests/staff laundry and rooms with the Security department. Monitor all Housekeeping and Laundry Buggy drivers to ensure full compliance with safety regulations. Perform any other duties as assigned by Management.
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Works harmoniously and professionally with co-workers and supervisors. May be required to temporary relocate to Arusha logistics office to help.
Specific Responsibilities and Task
Proficient in mathematics to conduct and submit accurate inventories reports. Proficient in computer skills and software to manage all records, eg. Purchasing orders, Opera and Lotus Notes systems and basic Microsoft office software. Ensure achievement of minimum average of 85% and above in the daily core standards tests by all staff and conduct any re-training whenever necessary
Bartender Job Vacancy
The position if for Tanzanians only. Please only apply if you are a Tanzanian.
The position is based at our Lodge in Central Serengeti, so should be willing to relocate.
Must have at least 2 Years experience as a Bartender
The Bartender provides hotel guests and servers with quick and efficient beverage service with a complete working knowledge of all products served by the bar.
Prepare and serve a selection of wines, spirits, and mixed drinks from the menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons Standards.
Confirm guest orders including any special needs or requests from the lounge server using the Lodge’s point-of-sales system; check completed orders with the guest’s original order.
Service and take orders from guests seated at the bar area offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; maintain a working knowledge of liquors, wines, beets, ports, Armagnac's, eau de vies, cognacs and specialty drinks.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Prepare welcome drink / kids juice for all current day arrivals. Ensure Daily Snacks and Canapés are served along with drinks. Canapés between the hours of 5pm and 730pm. Ensure stock rotation in the bar is managed on a FIFO basis.
Ensure all bar counters / fridges and equipment are maintained and kept clean throughout service.
Monitor the Cigar Humidor ensuring cigars are in excellent condition and all equipment needed for the smooth operation of cigar service is available.
Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee handbook.
Work harmoniously and professionally with co-workers and supervisors.
Maintain bars, wine cellar and dispense stores upkeep.
Be part of the monthly stock take. Ensure that beverage movement is controlled and consumption is charged.
Assistant Engineering Manager Vacancy
This role will lead the Engineering Department (under the guidance of the DOE) to ensure that all Lodge facilities are kept in the best possible condition. To fully participate in all the Health and Safety Programs in the hotel.
The Assistant Manager in charge of all aspects of day to day engineering operations at the Lodge and building maintenance including electrical, plumbing, steam, gas, fire & safety, HVAC refrigeration, interior, paint and decorating, carpentry, water treatment ( RO, STP), Vehicles, Elevators. R
They should have experience leading a tea, in a luxury Lodge or remote hotel .
THIS IS FOR A TANZANIAN APPLICANTS ONLY .
Day to Day duties
To carry out managerial role in all Engineering areas and disciplines in the Lodge in particular in relation to the plumbing, water production, mechanical and electrical plants.
To provide accurate and immediate direction and feedback to the employees reporting to him/her on a daily basis.
To ensure that all readings on RO water parameters, STP parameters, water level in all water tanks, swimming pools water parameters and power are taken accurately, on a daily basis and reviewed for safety and consumption.
Assist in the compiling of the monthly consumption report on water, electricity, gas, diesel and power in KWH.
To represent the Chief Engineer in his absence in all aspects relating to the department including dealing with suppliers and hotel department heads and to attend various meetings as required. Ensure there is effective communication and good relations between the engineering department and other departments in the Lodge at all times.
To prepare and follow through on any projects as outlined by the Chief Engineer or Senior Management. Ensure that there is timely completion of all assigned responsibilities.
To assist in developing and maintaining energy conservation program allowing the hotel to meet its annual budget targets.
To interact as appropriate with all guests, contractors, suppliers and members of local/Government authorities.
To directly supervise personnel in carrying out work schedules as well as spot checking to verify quality of work and employees performance.
To continuously endeavor to improve personal knowledge of the job. To undertake any reasonable requests, tasks or projects made by Management.
To ensure that the plant rooms and workshop are maintained in a clean orderly and tidy manner.
To ensure guest satisfaction by performing duties such as attending to their requests and inquiries courteously and efficiently and accepting changes or addition to work hours which are necessary for the maintenance of uninterrupted service to Lodge guests and patrons.
To maintain heating, ventilating and air conditioning equipment in optimal operating condition by ensuring line employees are performing routine maintenance and repair checks.
To liaise with the contractors on site and check their work before signing their work docket. To read and conform to the departmental Operations policy manual.
To work with outside contractors as necessary to assist them in performing maintenance or construction jobs. To read and conform to the departmental Operations policy manual.
To make sure that the preventative maintenance is carried out according to plan and the schedules are followed..
To handle the purchasing of equipment replacement parts and spares. This includes contracting vendors for best prices, writing purchase orders, receiving goods and completing projects.
To keep adequate levels of supplies required for the Lodge maintenance and notify the Chief Engineer of equipment and supply requirements.
To prepare weekly/monthly maintenance schedules (PPM) together with the Chief Engineer.
To allocate jobs in the department and follow up on any outstanding work and prepare work orders for the department etc.
To organize the shift roster accordingly and replace a person when absent, ensuring that all shifts are covered at all times.
To ensure that the Standards Training Manuals for the Engineering department are regularly kept up to date and that all employees in the team have completed the training to the required standard.
To attend and participate in meetings and training as required. T
o accept a flexible working schedule when necessary for the Lodge’s uninterrupted service.
To perform required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position.
To maintain a favourable working relationship with employees and colleagues to promote a co-operative and harmonious working climate, providing instruction and encouragement as needed.
To conduct oneself in a professional manner at all times to reflect the high standards of Four Seasons Safari Lodge Serengeti and encourage employees to do the same.
Reports to work on time, aware of schedule at all times and if unable to attend work, notifies direct supervisor in adequate time as stated in Employee Handbook.
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee handbook. Other duties as assigned by management.
To keep a daily record of all the work done in the department.
To respond properly in any Lodge emergency or life situation and to ensure that all potential and real hazards are reported immediately and appropriately.
To follow emergency procedures to provide for the security and safety of guests and employees. o ensure that the Engineering team comply with the Health and Safety Regulations and that work that is highlighted as a Health and Safety Issue is attended to appropriately.