Saturday, 7 August 2021

Customer Success Manager Jobs At SUMET Dar es salaam


Customer Success Manager


SUMET  Dar es Salaam, Tanzania

Chief Executive Officer at SUMET

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer success leadership experience and help customers success agents achieve their desired goals.

Responsibilities
    Own overall relationship with assigned clients
    Own a customer success agents
    Ensure retention and satisfaction of all assigned clients
    Main driver of telesales turnovers
    Achieve the company goals and strategy
    Monitor/generate routine reports

Qualifications
    Bachelor's degree or equivalent experience
    +5 years Experience in customer success
    +3 years Experience in a leadership position
    Strong written and verbal communication skills
    Detail-oriented and analytical
    Demonstrated ability to increase customer satisfaction

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