While exploring Canal Walk, you’ll find a variety of eateries, from sit-down restaurants, cafés, and coffee shops, to takeaway outlets where you can either take a seat in our spacious Food Court or grab a bite on the go. These eateries vary across cuisines and there are both Halaal and vegetarian options.
Canal Walk Shopping Centre Movies & Entertainment
Canal Walk Shops
The Canal Walk shopping experience encompasses variety, convenience, entertainment, and leisure with easy access directly off the N1. There are more than 8000 parking bays both undercover and on rooftop levels with 12 conveniently located entrances into the centre.
Stay up-to-date with the latest in fashion, trends, events, competitions and movie releases by signing up for our newsletter. For kids events, entertainment, competitions and movie releases, join our kids club, Kids World.
Canal Walk Customer Services
The Customer Service Desk at Canal Walk can be easily found on the Lower Level of the shopping centre, at Entrances 1. Our Visitor Information Centre is located on the Upper Level opposite Steve Madden and Adidas. All our Information Assistants can be contacted on 021 529 9699. Services offered at these desks include:
Information on Canal Walk
Need to find a specific store, facility, or get directions? Or maybe you want to enquire about a brand or product, or just have a general enquiry. Our Information Assistants will be happy to assist you or point you in the right direction.
Canal Walk Gift Cards
The ideal gift you can get anyone (or yourself if you want a treat) is the gift of an abundance of choice. A Canal Walk Gift Card is a great option, and can be redeemed at any store in the centre, making them incredibly convenient.
Hiring of wheelchairs
Wheelchairs are available for hire at our Customer Service Desk at Entrance 1 until 4pm, and thereafter at our Visitor Information Centre until 9pm. Limited wheelchairs are available for hire on presentation of your I.D. or driver’s licence, on a first come, first serve basis. Your I.D. or driver’s licence will be held at the desk until the wheelchair is returned. All entrances offer wheelchair access and disabled toilet facilities are available throughout the centre for your convenience.
Canal Walk Lost Property
Whether you have lost or found something, our Lost Property Department will be able to assist you. They can be contacted on 021 529 9699 and are located at the Visitor Information Centre on the Upper Level below Entrance 10.
Western Cape Tourism brochures
Our Visitor Information Centre is accredited by Cape Town Tourism and offers a variety of informative brochures on the attractions, entertainment and accommodation in Cape Town and the Western Cape.
Our Visitor Information Centre has a dedicated SANParks representative, who can assist with all SANParks bookings in South Africa.
Canal Walk Trading Hours
Canal Walk is open between 9am – 9pm every day. Some stores such as restaurants, banks, Nu Metro cinemas, and boulevard stores have alternative trading hours. Take a look at our shop listing to view each store’s trading hours.
Monday – Sunday: 9am – 9pm
Public holidays: 9am – 9pm
Christmas Day: Optional trading. Only certain retailers will open.
New Year’s Day: 9am – 7pm. Optional trading after 7pm.
Festive season: We extend our trading hours to 10pm during the festive season.
Canal Walk Parking
There are over 8000 parking bays available at Canal Walk, with more than half of them being undercover; perfect if you’re looking for a shady spot to park your car and escape the African sun.
When you visit Canal Walk, you’ll find priority parking for both disabled individuals and parents with children, located conveniently at all main entrances. And, if you need to drop your teenager off for a fun day or evening with their friends, you can make use of our 15-minute drop off/drive through free parking period.
Pay stations are located at all of Canal Walk’s exits for your convenience. You’ll also find parking management attendants around all of our parking areas, who are fully equipped for basic roadside assistance onsite when needed.
For any further information please contact the Parking Office.
0 – 2 Hours
2 – 5 Hours
5 – 6 Hours
6 – 7 Hours
7 – 8 Hours
8 – 9 Hours
9 – 12 Hours
Canal Walk Parking Discs
Temporarily enabled parking discs are available at our Customer Service Desk at Entrance 1 until 4pm, and thereafter at our Visitor Information Centre until 9pm.
Skip the parking pay station queue and enjoy the convenience and special rates of a prepaid Canal Walk Parking Card. It’s easy to use and when you purchase your Parking Card, we give you a complimentary exit ticket, so parking is on us! Parking Cards can be purchased at our Visitor Information Centre, located on the Upper Level below Entrance 10.
Child find wrist bands
Complimentary child find wristbands are available at our Visitor Information Centre located on the Upper Level opposite Steve Madden. Parents can complete their emergency contact details on the wristband to assist us in finding them if their children get lost.
Our Information Assistants are able to help you with information on public transport systems. Options include the MyCiTi and Golden Arrow bus services, Century City Train Station, public minibus taxis, and private sedan taxi services.
Canal Walk Security
The security of our shoppers and stores is incredibly important to us, and we work closely with leading security experts to identify the latest crime trends and security threats to ensure that we are fully prepared to handle these situations, should they arise.
Extensive security measures are in place at Canal Walk, including 24-hour closed circuit television, bicycle patrollers, and patrols by uniformed and undercover guards on-foot, all supported by an intervention response team. Canal Walk also fosters strong relationships with SAPS and Crime Intelligence Units, from whom we obtain all the latest information we need to regularly assess security preparedness and ensure the centre’s safety.
Fidelity Security Services provides a safe and enjoyable shopping experience to all of our visitors. They are a well-established and respected company with security personnel who are all well-versed in keeping you safe while you enjoy your time at Canal Walk. Officers who are coached in public relations cheerfully deal with shoppers, and provide general information and directions to your favourite stores, while also observing and reporting on their surroundings.
Canal Walk Address
Canal Walk Shopping Centre, Century Boulevard, Century City, Cape Town.
Give us a call
Visitor Information Centre
021 529 9699
021 529 9600
Marketing, Events & Advertising
021 529 9600
021 552 4337
Monday – Friday | 08h30 – 17h00