Home SOUTH AFRICA Ubank Branches Contact, Cellphone Banking & Loan

Ubank Branches Contact, Cellphone Banking & Loan

Ubank is a well-established financial services provider that has grown over the years and managed to entrench itself primarily within the gold and platinum mining communities.

The mandate and plan to service the broader working market in South Africa has become imperative in order to extend affordable financial services to South Africa.

The Bank has a strong presence and customer accessibility, mainly in selected mining and rural communities in South Africa.

Ubank has a long and rich history of providing basic financial services to mine workers and their families spanning almost 40 years.

In 1975, when other financial institutions largely ignored this sector of the market, Teba Cash Financial Services was formed to provide mine workers with basic financial services.

These included facilitating the remittance of funds to families and dependents in the rural and labour sending areas using a linked account facility.

In the early 1990’s, as South Africa was undergoing fundamental political change as a country, the Godsell Motlatsi Commission was formed.

This led to the transition from a savings fund into a commercial bank.

In June 2000, Ubank (then Teba Bank), was granted a banking license although its ownership remained in the form of a Trust managed by trustees are elected by the National Union of Mine workers and the South African Chamber of Mines.

The beneficiaries of the Trust are the Bank`s customers.In 2007, The Bank welcomed a new vision, mission, set of values and strategy. Essentially, this saw the Bank set itself up to become the Workers Bank of Choice.

In October 2010, the name of the bank was changed to Ubank and launched to the public. Since the birth of the new brand and strategy, various initiatives to improve and expand the business have been delivered.

The Bank is driven by a social consciousness that underpins all we do our customers are our owners and we exist to serve them through the provision of financial services that meet their changing needs and improve their lives.

They are proud of our long association with the mining industry, including mine workers, mining companies, the National Union of Mine workers, and the Chamber of Mines who have played a significant role in the development of this bank.

UBank South Africa Banking Products

– Transaction Accounts (stand alone and package options);
– Debit Cards (issued with VISA);
– Lending products (Personal Loan, Home Loan);
– Savings (Fixed Deposits, Save Together);
– Funeral Plan products;
– Cellphone Banking (sms notifications); and
– Airtime contracts.

UBank South Africa Personal Loan

Bigger dreams, bigger loan!
Dream big with a loan of up to R180 000 payable over 72 months.
Apply for a loan designed around your needs:

Borrow any amount up to R180 000
Choose flexible repayment options from 1 to 72 months
To apply you need to earn a salary, have a bank account and be between 18 and 65 years. Even if you don’t bank with this bank you can still apply!
Affordability checks will be done to make sure you can afford the loan
You can access your funds straight away from your ubank account

To apply, please bring the following:
Latest original payslip
Proof of physical address (not older than 3 months)
Green bar-coded South African Identity Book, ID Smart Card or valid Passport with a valid work permit
And bank statements for the last 3 months (if not this bank customer)

Fees charged include:
Initiation Fee
Monthly Service Fee
Credit Life Assurance Premium

Interest Rate:
Fluctuating variable interest rate linked to Prime


Ubank South Africa Cellphone Banking

Bank when you want and  where you want
Whether using a cell phone or tablet to do your banking, you will be able to:
• Bank anywhere, anytime with 24/7 access to your bank account
• Monitor all the transactions on your account as they happen
• Receive SMSs whenever there is activity on your account so you can track your money Using your cell phone or tablet you can manage your money and more
• View balances on transactional and savings accounts
• View mini statement – last five transactions
• Make once-off payments
• Pay beneficiaries
• Transfer funds between your accounts
• Locate branches and ATMs
• Buy prepaid airtime, SMS and data bundles at the lowest rates
• Buy prepaid electricity

Ubank now offer a simple and easy way for you to do your banking
transactions – without visiting a branch.
By using their mobile banking app, you can bank at home, at work
or on the move – at any time of day. No more waiting in queues.
Cell phones
– Use any cellphone and use a USSD code
(*120*101010#) to select certain transactions from a menu of options.

Smart phones
– Download our mobile banking app
from the IOS App Store or Google Play Store to log into your account securely.

– Make sure your tablet is connected to the
internet and download the mobile banking app from the IOS App Store or Google Play Store.

New and existing Ubank customers
Pop in to your local branch to register. You will need to bring:
• Your SA ID book/smart ID card/passport (existing and new
• Proof of income (for new customers only)
• Proof of address (for new customers only)

And, let Us know the cell phone number you’ll be using for your banking. Should your number change, you will need to let us know.

you can only register fo mobile banking in South Africa. Just click to bank!
Once you have been registered you will receive an SMS from the bank confirming your registration. Remember, you will need to have data on your cellphone or be connected to a wi-fi network to use mobile banking.
How to register for mobile banking:


Ubank  South Africa Branches & Contact Details

There’s a branches near you! Select the location of a branch and Agency closest to you

Phone our call centre on 0860 008 322 (SA) / +27 11 5185780 (International)

General enquiries email: customercare@ubank.co.za
Midrand Head Office

011 518 5000

Ubank House, 10 Matuka Close, Erand Gardens, Extension 49, Midrand, 1685

Private Bag X 0030, Halfway House, 1685

Customer Service Manager

Emmanuel Kunene

011 518 5202

Call Centre Manager

Fumane Khothu

011 518 5863


Whistle Blowers
Whistle Blowers (Pty) Ltd is an independent service provider, that offers a 24/7 free call facility that enables employees or external stakeholders to secretly report wrongdoings in participating organisations.

You can report any irregularities or suspicious activities to:

Toll-free number: 0800 222 254

Email: ubank@whistleblowing.co.za

SMS: 33490

Postal: Send letter to: Freepost KZN665, Musgrave 4062


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